The Arizona Revised Statutes have been updated to include the revised sections from the 57th Legislature, 1st Regular Session. Please note that the next update of this compilation will not take place until after the conclusion of the 57th Legislature, 2nd Regular Session, which convenes in January 2026.
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This online version of the Arizona Revised Statutes is primarily maintained for legislative drafting purposes and reflects the version of law that is effective on January 1st of the year following the most recent legislative session. The official version of the Arizona Revised Statutes is published by Thomson Reuters.
20-269 - Motor vehicle insurer; claims process; electronic communications; acknowledgment of receipt; definition
20-269. Motor vehicle insurer; claims process; electronic communications; acknowledgment of receipt; definition
A. For communications related to a motor vehicle insurance policy's claims process and in addition to other forms of communication, an insurer that conducts business in this state shall accept electronic content submissions and communications through a method that is designated by the insurer as an acceptable form of communication between the insurer and the claimant or the claimant's authorized representative. Electronic content submissions and communications may include time-sensitive documents and demands. The insurer shall respond with an acknowledgment of receipt within ten business days.
B. A motor vehicle insurer may accept a fax as a form of communication if another form of electronic communication is also available.
C. For the purposes of this section, "claimant" includes a third-party claimant.