36-447.04. Off-site preliminary reviews; compliance inspections; complaint investigations

The department may conduct an off-site preliminary review of a complaint or self-report using written or verbal communications or documentation from the licensee to determine whether an on-site compliance inspection or complaint investigation is necessary. If the review confirms that the licensee has implemented systems and processes that make further violations unlikely and the licensee provides sufficient evidence of compliance, the department shall close the complaint and no further investigation is required.