Welcome to Arizona's Ombudsman Web Site

Making government more responsive to the people of Arizona - - that's what the Arizona Ombudsman - Citizens' Aide is all about. If you feel you have been treated unfairly by a state administrator, if you find yourself in a disagreement or dispute with a state agency, department, board or commission, or if you have disputes with local government agencies regarding public access laws, you can turn to the Ombudsman – Citizens’ Aide.

Our Role

Our role is to help people who are having a problem with an agency of Arizona state government or a public access dispute with a state or local governmental agency.

We help by first listening to the person's complaint. We then discuss their rights, options and explain the programs/procedures that may already be in place to resolve the problem. In some cases that may be all the help the person needs.

In other cases we work with the agency on a citizen's behalf to find a remedy that is fair and appropriate.

We also have the authority to conduct a formal investigation if the seriousness of the case warrants.

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Arizona State Legislature